Refunds may be considered under the following conditions:
Service Non-Delivery: If the service has not been initiated within the agreed timeframe.
Service Deficiency: If the delivered service does not meet the agreed specifications or expectations.
Duplicate Payment: If you are charged twice due to a system error or duplicate transaction.
Certain services are non-refundable, including:
Services that have been successfully delivered and accepted.
Customized solutions or personalized services once work has started.
Digital products, software licenses, and downloadable content.
Refund requests made 30 days after the service completion.
To request a refund, follow these steps:
Submit a Refund Request: Email us at support@growmitra.com with your order details and reason for the refund.
Evaluation: Our team will review your request within 7 business days and assess its eligibility.
Refund Approval: Upon approval, the refund will be processed to your original payment method within 10-15 business days.
Before Service Delivery: You may cancel services before work begins for a full refund.
During Service Delivery: If work is already in progress, a partial refund may be provided based on the work completed.
After Service Completion: No refunds will be issued once services are fully delivered.
Refunds are not applicable for promotional offers or discounted services.
We reserve the right to deny refunds if there is evidence of misuse, fraud, or violation of our terms of service.
For any refund-related queries, please contact us at:
📧 support@growmitra.com
📞 +91 63788 89835
At Growth Mitra, your trust matters. We are here to support you every step of the way.